Welcome to FirePanda, a leading technology company headquartered in Bangalore, India. This Privacy Policy outlines how FirePanda collects, uses, discloses, and protects your personal information when you visit our website or use our services. Protecting your privacy is fundamental to our business operations, and we are committed to safeguarding your personal information in compliance with applicable laws and regulations, particularly the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 of India. .
Please take the time to review this Privacy Policy carefully to understand our practices regarding your personal data. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.
In the course of operating our website and providing services, FirePanda may collect various types of information, including:
1.1 Personal Information: This includes information that can identify you as an individual, such as your name, email address, phone number, postal address, and other similar information.
1.2 Non-Personal Information: We may also collect non-personal information, which does not directly identify you. This may include demographic information, IP addresses, browser types, device identifiers, and other anonymous data collected through cookies and similar technologies.
1.3 Cookies and Tracking Technologies: FirePanda uses cookies and similar tracking technologies to enhance your experience on our website, analyze trends, administer the website, track users' movements around the site, and gather demographic information about our user base as a whole. You can control the use of cookies through your browser settings, but please note that disabling cookies may limit your ability to use certain features of the website.
FirePanda uses the information we collect for various purposes, including:
2.1 Providing and Improving Our Services: We use your personal information to provide you with the services you request and to improve our website and services' functionality and user experience.
2.2 Communication: We may use your contact information to communicate with you about your account, transactions, and updates to our services. We may also send you promotional and marketing communications if you have opted in to receive them. You can opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in the communication.
2.3 Personalization: We may use the information we collect to personalize your experience on our website, such as providing tailored content and recommendations based on your preferences and browsing history.
2.4 Analytics: We use analytics tools to analyze how users interact with our website and services, monitor trends, and gather demographic information. This helps us improve our services and better understand our users' needs and preferences.
FirePanda may share your personal information with third parties in the following circumstances:
3.1 Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These service providers are contractually obligated to use your information only for the purposes of providing the services we request and to maintain the confidentiality and security of your information.
3.2 Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or if we have a good faith belief that such disclosure is necessary to comply with applicable laws or regulations, enforce our terms of service, protect the rights, property, or safety of FirePanda, our users, or others, or investigate fraud or security issues.
3.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
FirePanda takes the security of your personal information seriously and implements reasonable security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
4.1 Access Controls: We restrict access to your personal information to authorized employees, contractors, and agents who need to know the information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
4.2 Data Retention: We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations. When we no longer need your information, we will securely dispose of it in accordance with our data retention policies.
You have certain rights and choices regarding your personal information, including:
5.1 Access and Correction: You have the right to access and update your personal information held by FirePanda. You can review and update your account information by logging into your account settings. If you need assistance accessing or updating your information, please contact us using the contact information provided at the end of this Privacy Policy.
5.2 Opt-Out: You can opt out of receiving promotional and marketing communications from FirePanda by following the unsubscribe instructions provided in the communication. Please note that even if you opt out of receiving marketing communications, we may still send you transactional or administrative messages related to your account or services.
5.3 Do Not Track: Some web browsers may allow you to send a Do Not Track signal to websites you visit. FirePanda does not currently respond to Do Not Track signals.
FirePanda reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes to this Privacy Policy will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any such changes constitutes your acceptance of the revised Privacy Policy.
As a global company, FirePanda may transfer your personal information to countries outside of India for processing and storage. These countries may have different data protection laws than your country of residence, including countries that may not provide the same level of protection for your personal information.
By using our website or services, you consent to the transfer of your personal information to countries outside of India, including but not limited to the United States, where our servers and third-party service providers may be located. We take steps to ensure that any international transfers of personal information comply with applicable data protection laws and that adequate safeguards are in place to protect your information, such as standard contractual clauses approved by the relevant authorities.
FirePanda respects your rights regarding your personal information and provides you with certain choices regarding the collection, use, and disclosure of your information:
8.1 Right to Access and Rectification: You have the right to request access to the personal information we hold about you and to request that any inaccurate or incomplete information be corrected or updated. You can exercise this right by logging into your account settings or by contacting us using the contact information provided in this Privacy Policy.
8.2 Right to Erasure: You have the right to request the erasure of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or if you withdraw your consent for its processing. However, please note that we may be required to retain certain information for legal or regulatory compliance purposes, or to fulfill contractual obligations.
8.3 Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information under certain circumstances, such as when you contest the accuracy of the information, or when the processing is unlawful, but you oppose erasure and request restriction instead.
8.4 Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another data controller, where technically feasible.
8.5 Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or for reasons relating to your particular situation, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms.
8.6 Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
8.7 How to Exercise Your Rights: You can exercise your rights by contacting us using the contact information provided at the end of this Privacy Policy. We will respond to your requests in accordance with applicable data protection laws and strive to address your concerns promptly and effectively.
9. Children's Privacy FirePanda does not knowingly collect personal information from children under the age of 13 without parental consent. If you believe that we may have collected personal information from a child under the age of 13 without parental consent, please contact us immediately, and we will take steps to remove that information from our systems.
10. Compliance with Laws and Regulations FirePanda is committed to complying with all applicable laws and regulations regarding the collection, use, and protection of personal information. In addition to the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under the Information Technology Act, 2000 of India, we adhere to other relevant data protection laws and regulations applicable in India.
10.1 Data Protection Officer: We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection compliance efforts and addressing inquiries and concerns regarding our privacy practices. You can contact our DPO at hello@thefirepanda.com.
10.2 Data Breach Notification: In the event of a data breach involving your personal information, FirePanda will notify you and the relevant supervisory authority in accordance with applicable data protection laws and regulations.
10.3 Complaints and Dispute Resolution: If you have any complaints or disputes regarding our privacy practices or handling of your personal information, please contact us using the contact information provided in this Privacy Policy. We will investigate your complaint and strive to resolve it in a timely and appropriate manner.
Our website may contain links to third-party websites or services that are not owned or controlled by FirePanda. This Privacy Policy applies only to our website and services, and we are not responsible for the privacy practices or content of third-party websites or services. We encourage you to review the privacy policies and terms of service of any third-party websites or services that you visit or use.
FirePanda reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes to this Privacy Policy will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after any such changes constitutes your acceptance of the revised Privacy Policy.
FirePanda implements various technical, organizational, and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
13.1 Encryption: We use encryption technologies to secure the transmission of sensitive information, such as payment details, over the Internet. This helps protect your information from interception by unauthorized parties.
13.2 Access Controls: We restrict access to your personal information to authorized employees, contractors, and agents who need to know the information to perform their job duties. Access to sensitive information is limited to individuals with a legitimate business need for access, and access permissions are regularly reviewed and updated as necessary.
13.3 Data Minimization: We only collect and retain personal information that is necessary for the purposes for which it was collected, and we limit the amount of personal information we collect to what is reasonably necessary to achieve those purposes.
13.4 Security Training and Awareness: We provide training and awareness programs for our employees, contractors, and agents to educate them about their responsibilities for protecting personal information and to promote compliance with our data protection policies and procedures.
13.5 Security Audits and Assessments: We conduct regular security audits and assessments of our systems, processes, and controls to identify and address potential vulnerabilities and risks to the security of your personal information.
13.6 Incident Response: In the event of a security incident or data breach involving your personal information, FirePanda has established procedures for responding promptly and effectively to mitigate the impact of the incident and to notify affected individuals and regulatory authorities as required by law.
By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You also consent to the transfer of your personal information to countries outside of India for processing and storage, as described in Section 8 (International Data Transfers). If you provide us with personal information about other individuals, such as when referring a friend to our services, you represent that you have obtained the necessary consent from those individuals to disclose their information to us and to allow us to use their information in accordance with this Privacy Policy. You have the right to withdraw your consent for the processing of your personal information at any time, as described in Section 9 (User Rights and Choices). However, please note that withdrawing your consent may affect your ability to access certain features of our website or services.
At FirePanda, we are committed to protecting your privacy and safeguarding your personal information. We understand the importance of maintaining the confidentiality, integrity, and security of your information, and we strive to adhere to the highest standards of data protection and privacy.
This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your personal information when you visit our website or use our services. We encourage you to review this Privacy Policy periodically for any changes, as we may update or modify it from time to time to reflect changes in our business practices or legal requirements.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the contact information provided in this Privacy Policy. We value your feedback and will respond to your inquiries and address your concerns as quickly and effectively as possible.
Thank you for choosing FirePanda. We appreciate your trust and confidence in us, and we are committed to earning and maintaining your continued support.
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
FirePanda Private Limited
1st Floor, Plot No. 373, 7th Cross, 1st Main, Telecom Layout, Srirampura, Jakkur,
Bangalore-560064, Karnataka
hello@thefirepanda.com
We will respond to your inquiries and address any concerns as quickly and effectively as possible.